Fiery options 1.3 Help (server)

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Error messages

Error messages give you details about an error and suggest actions to take. Error messages appear in the license activation software and on the EFI licensing website.

For additional information or support, registered users may start a discussion through EFI Communities.

Message ID

Error message

Action

From the license activation software:

OFA0020

The LAC is not in the correct format. Try entering the LAC again. Refer to the LAC card if you have one.

The LAC is not in the correct format. Try entering the LAC again. Refer to the LAC card if you have one.

OFA0010

The license file you selected is invalid, select a different one and try again.

During manual activation, you obtained a license file from the EFI licensing website. Check that you selected the correct license file to upload.

If the error still occurs, you can restore Fiery options and try to activate again.

OFA0090

Internal error. Please call EFI technical support.

There is a problem with the license file. Try repeating the activation process from the beginning. If the error occurs again, restore the options and try to activate again. If the error still occurs, contact technical support and provide the error code shown in the message.

OFA0060

Error <number>

Proxy configuration is incorrect or proxy server is down.

There is no Internet connection. Check that the proxy settings are correct and try again. If the problem persists, contact your network administrator.

OFA0030

Internet connection could not be established.

There is no Internet connection. Check that the proxy settings are correct and try again. If the problem persists, contact your network administrator.

OFA0080

Error <number>

Licensing session expired. Start licensing session again.

The license activation software was used in a different browser window more recently than this one. To continue, close this window and open a new one.

OFA00105

Error <number>

The license activation software module is corrupted and Fiery system software must be reinstalled.

The license activation software module is corrupted and Fiery system software must be reinstalled. Contact technical support and provide the error code shown in the message.

OFA0070

Error <number>

The license activation software module is corrupted. Reinstall Command WorkStation and try again.

Reinstall Command WorkStation and try again.

On Windows, go to Control Panel > Add or Remove Programs and start Fiery User Software in maintenance mode. Select the Repair option and then select Command WorkStation.

On Mac OS, use Fiery Software Uninstaller to uninstall Command WorkStation, and then reinstall Command WorkStation.

OFA0050

Sorry we cannot deactivate the option requested. Please contact support for more information.

Try to restore Fiery options and deactivate again. If the error still occurs, contact technical support.

OFA0040

Sorry we cannot reactivate the option requested. Contact support for more information.

Try to restore Fiery options and reactivate again. If the error still occurs, contact technical support.

OFA00115

None of the options could be restored.

No previously activated licenses were found for this computer. If you had licenses that were previously activated, contact technical support

From the EFI licensing server:

EBIS0004

The LAC is not recognized. Check that you entered the correct LAC. Refer to the LAC card if you have one.

The LAC is not recognized. Check that you entered the correct LAC. Refer to the LAC card if you have one.

EBIS0007

This option is already activated.

Check that the LAC is correct for the option that you want to activate.

EBIS0016

The license has already been activated for another computer.

The license has already been activated for another computer.

You can deactivate the license on the other computer and then activate it on this one.

EBIS0018

You must first choose the Request File to upload.

You submitted the wrong request file or the request file is corrupted. Try submitting a different request file. If the error occurs again, try regenerating the request file.

EBIS0025

Unable to activate license: Error Code <number>

An error occurred on the EFI licensing server. Contact technical support and provide the error code shown in the message, the LAC, and the serial number of your Fiery server.

EBIS0002

The EFI licensing service is unavailable. Try again later.

The EFI licensing service is unavailable. Try again later.

EBIS0006

The License Activation Code (LAC) cannot be activated.

Check that the feature(s) activated by the LAC are correct for your product.

Check that the feature(s) activated by the LAC are correct for your Fiery server model.

EBIS0011

Your system does not support some of the features included in this option. Do you want to continue?

The LAC activates multiple features and one or more features is not supported, as shown in the list. Obtain a new LAC that has only features that are supported.

If you continue, you will not be able to use any unsupported features and you cannot use the LAC again.

EBIS0008

Some features of this option are already activated. Do you want to continue?

The LAC activates multiple features and one or more features is already activated, as shown in the list. Obtain a new LAC that has only features that are not already activated.

If you continue, you will be paying twice for the same feature.

EBIS0026

Unable to deactivate license: Error Code <number>

Try to restore Fiery options and deactivate again. If the error still occurs, contact technical support and provide the error code shown in the message.

EBIS0024

Unable to re-activate license: Error Code <number>

Try to restore Fiery options and reactivate again. If the error still occurs, contact technical support and provide the error code shown in the message.

EBIS0027

No licenses have been previously activated on this computer, so you cannot restore any licenses.

No licenses have been previously activated on this computer, so you cannot restore any licenses.

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