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Fiery IQ March 2024 release

What is new in this release

This version 2.0.5 of Fiery IQ introduces the following new features:

  • Support for specifying preferences on receiving email notification from Fiery IQ.
  • Support for the EFI Cloud Connector versions 2.0.23 and later, which complies with Transport Layer Security (TLS) protocol version 1.3 and is supported on the following:
    • Fiery servers running on Windows operating system and Fiery system software FS400/400 Pro and later
    • Fiery servers running on Linux operating system and Fiery system software FS500/500 Pro and later
    • Client computers running on Microsoft Windows 10 or later
  • A maximum limit of 128 characters is defined for the First name and Last name fields when adding a new user.

Fixed issues

Fiery Admin console

Incorrect email template and signup workflow

When you invited a new user to Fiery IQ, the email template received by the user and the signup workflow were not updated as per the new Fiery IQ user interface.

Fiery Ink Assistant

Updating ordered ink from email link

If you were not logged in to Fiery IQ and clicked the link to update the already ordered link from your Ink Order Recommendation email, it did not redirect you to the Ink order intimation page.

Known Issues

Fiery Account

Account Settings page is not localized

When you change the browser language while you are logged in to Fiery IQ, the Account Settings page is not localized in the respective language and is displayed in English.

As a workaround, sign out and then sign in again to view the Account Settings page in the localized language.

Modifying company information

When you modify the company information in the Account Settings page and refresh the Company details page in the Fiery Admin console, the company details are updated for the currently logged-in user. However, the company details are updated for other users when they sign out and then sign in again to Fiery IQ.

One Time Password (OTP) validation

When you enter an incorrect OTP while changing the Fiery Account password, the error specifying the incorrect verification code is displayed on the next page after entering the new password.

Fiery Dashboard

Warning state is not displayed in Fiery IQ
When you print a job while the printer is in a warning state, the following issues are observed on the Fiery IQ device status page:
  • While printing, the printer status is displayed incorrectly for some OEMs.
  • After printing, the printer status is displayed as Idle in the Fiery Dashboard instead of the warning message.
Toner remaining in Fiery IQ

On a Konica Minolta server, the toner remaining shown in the printer summary on the Fiery Dashboard may be different from the toner information shown in the Consumables section in Fiery Command WorkStation.

Fiery Admin console

User invitation link

When you click on the user invitation link sent using Fiery IQ version 2.0.4 and earlier, an error appears.

As a workaround, contact the company administrator and request a new invitation.

License Manager widgets

The widgets in the License Manager are not in a fixed order, and the order is randomly switched when you refresh the License Manager window.

Fiery License Manager in live demo

The Fiery License Manager page is removed from the Fiery IQ live demo application.

Incorrect user role

When you invite an existing Fiery IQ user, who was first invited from Fiery Command WorkStation, to join another company account, the Select role drop-down list displays admin, operator, and support roles. However, an existing Fiery IQ user can only be invited as a support user.

MAC address of display graphics printers is not displayed

The MAC address of display graphics printers is not displayed in the Device collection and printer drill down.

EFI Cloud Connector

PostScript (PS) patches are not displayed in Fiery IQ

When you update PS patches from Fiery Command WorkStation for EFI Cloud Connector running on an embedded server, some PS patches do not appear in Fiery IQ.

Incorrect activation error

If your Fiery Account credentials can access to multiple company accounts and you attempt to sign in to EFI Cloud Connector version 1.3.3745 and earlier, an error message appears notifying you that EFI Cloud Connector activation failed. This message is incorrect. EFI Cloud Connector is activated. However, only Fiery Account credentials with access to one Fiery IQ account can access EFI Cloud Connector and EFI Go.

Device information does not appear simultaneously

When you restart EFI Cloud Connector and view the Registered server list, the information in the Device, Connection, and Version columns appears first. Then the information in the Status and Tracking columns appears after a few seconds.

Delay in invalid IP address message

If an invalid IP address is added to EFI Cloud Connector, it may take more than one minute for the invalid IP address message to appear.

Offline Fiery servers cannot be registered

When you attempt to register multiple Fiery servers and if one of those Fiery servers is offline, a message appears informing you that the particular Fiery server is offline. This offline Fiery server will not be registered. However, the other Fiery servers that you were attempting to register will also not be registered on the EFI Cloud Connector. This occurs only on a Fiery server for a cutsheet printer.

As a workaround, do one of the following:
  • In the Register servers tab, click the Back and clear the check box for the offline Fiery server. You can then click Register.
  • In the Register servers tab, click Add Device and manually enter the information for each online Fiery server.
Update Fiery server appears after EFI Cloud Connector is installed

In Fiery Command WorkStation, when you select a Fiery server for a cutsheet printer that is already connected to EFI Cloud Connector, Update Fiery server may appear in Server > Fiery IQ.

EFI Go

Job preview space

The job preview space in EFI Go is shortened for all display graphics printers when the printer is in the printing state.

Job count mismatch

When there are more than 20 jobs in the print queue, the job count displayed in the Print Queue on the printer details page in EFI Go does not match the list of jobs displayed in the Print Queue tab.

Error messages in Notification tab

The recent error messages are not displayed in the Notification tab in EFI Go.

Incorrect job name

When you name a print job using a double-byte character, an incorrect job name is displayed in EFI Go.

Canceled print job was not displayed

When you cancel a print job before it is printed, the canceled print job for the EFI wide format printers is not displayed in EFI Go.

Print job thumbnails are not displayed

The thumbnails of print jobs from the print queue and printed job list for H5, EFI Superwide roll-to-roll, and EFI VUTEk HS series printers are not displayed in EFI Go.

Resolved alerts or notifications are not displayed

The All and Error tabs on the Device Info page display only active alerts and notifications instead of both active and resolved alerts and notifications for the last 24 hours.

Notifications appear after signing out

Notifications for production blocking events still appear on your mobile device when you are not signed in to the EFI Go app.

Fiery Ink Assistant

Access to Fiery Ink Assistant

The Fiery Ink Assistant application is not available to support users.

BETA tag is not displayed

When using the EFI ColorGuard web application, the BETA tag with the Fiery Ink Assistant application is not displayed in the switch application drop-down list.

Fiery Insight

Printer utilization details are inconsistent

When you enable shifts, the printer utilization details shown on the Fiery Insight Trend page do not match with utilization details shown on the Fiery Insight Compare and Fiery Dashboard pages.

The Double strike column in the Job log is blank

The Double strike column in the Job log is blank for EFI Pro 30h printers. However, the Strike column in the Job log displays strike details of print jobs.

Job information missing in the Job log

When viewing a Fiery server for a cutsheet printer in the Job log, Fiery Insight only displays job settings information. Server default information is not displayed in the Job log.

Job log information is missing
When you select a Fiery server for a cutsheet printer and view the Job log, information may not display in the following columns:
  • User
  • Perfect bind
Incorrect value is displayed in the Copies column

The Copies column in the Job log page displays incorrect value for Pro 30h printers.

Fiery Manage

Fiery server configuration file

When you install the EFI Cloud Connector version 2.0.23 and then re-install an earlier version, the entry for the EFI Cloud Connector core version is duplicated in the downloaded Fiery server configuration file.

Creating a new sync package
When you create a new sync package:
  • The preset count displayed in Fiery Manage does not match the number of presets available in the Fiery server.
  • An incorrect error message is displayed for a failed sync package due to exceeding the maximum limit of 10 Megabytes.
Fiery server configuration file
The Fiery server configuration file cannot be generated if the Fiery server is connected to:
  • The EFI Cloud Connector via proxy settings.
  • The EFI Cloud Connector installed on Mac operating systems.
Deploy sync package error

When you deploy a sync package to multiple servers, an error message appears.

Error messages

Fiery IQ uses the same error messages as Fiery Command WorkStation. Error messages not used in Fiery Command WorkStation will not be tracked by Fiery IQ.

Fiery Notify

Updating attributes

When you update any attributes from the Fiery WebTools, the updated values are not displayed in the configuration report for servers connected via EFI Cloud Connector installed on Windows and Mac operating systems.

As a workaround, restart EFI Cloud Connector.

Hidden menu on Configuration Reports page

When you click the More icon (three-dot), the menu is hidden from view if four or more configuration reports are listed on the Configuration Reports page.

Email notification sent for each Fiery server

If the connection between EFI Cloud Connector and Fiery IQ is lost and production blocking event alerts are configured in Fiery Notify, you will receive an email notification for each Fiery server for cutsheet printers registered on EFI Cloud Connector.

Multiple email notifications

If the connection between EFI Cloud Connector and a Fiery server is lost and production blocking event alerts are configured in Fiery Notify, you will receive multiple email notifications until connectivity is re-established.